Frequently Asked Questions

Tokma Digital is an online marketplace that connects service users with verified service providers across categories like home services, legal, travel, beauty, and more.

Tokma Digital operates Monday to Friday, with standard working hours of 8 hours per day. However, the platform itself is accessible online 24/7.

Simply search for a service, browse providers, choose a package or booking option, and confirm your booking through the app.

Yes, users must create an account to book services, track orders, and manage their bookings.

You can find services such as home maintenance, caregiving, legal services, tax support, beauty services, travel assistance, and more.

Search for the service you need, select a provider, choose a package or booking option, and confirm your booking.

Payments can be made through the platform depending on the service type—either full payment for packages or a booking fee for consultations.

A booking fee is a small upfront payment that allows you to secure an appointment and visit the provider to finalize service details.

Yes, bookings can be canceled based on the cancellation policy set by the provider.

Yes, you will receive instant confirmation along with provider details and instructions.

Refunds depend on the service type and provider policy. Package-based services may be refundable under certain conditions, while booking fees may be non-refundable.

You can request a refund through your account dashboard or by contacting support.

Generally, booking fees are non-refundable unless there is a service issue or provider cancellation.

If a provider cancels, you may receive a full refund or be offered an alternative provider.

Refund processing times may vary but are typically completed within a few business days depending on the payment method.

Sign up on the platform, create your profile, add services, and publish your offerings.

Yes, providers have full control over pricing, packages, and service offerings.

Customers can discover your profile, book your services, and contact you through the platform.

After each service, customers can leave ratings and reviews which help build your reputation.

No, Tokma Digital is a marketplace and does not employ providers. Providers operate independently.

Use the “Forgot Password” option on the login page to reset your password.

Check your internet connection, update the app, or try restarting your device.

Go to your account settings and edit your personal or business details.

Yes, Tokma uses secure systems to protect user data and transactions.

You can reach support through the app or website if you face any issues with bookings, payments, or services.